We want every family to feel good about their pantry. This policy explains how refunds work.
Family Premium (monthly)
- You can cancel from the billing portal at any time.
- After cancellation, access continues until the end of the paid billing period.
- We don't pro-rate partial months, but if you were charged by mistake — a duplicate charge, or a renewal you meant to cancel — email us within 14 days and we'll refund it.
Lifetime Family Legacy (one-time)
- Full refund within 30 days of purchase, for any reason.
- After 30 days, refunds are considered case-by-case, only in exceptional circumstances.
- Because Lifetime includes future features, it's non-transferable to another account.
Failed payments
If a renewal fails, Stripe automatically retries for a few days. If it still fails, the subscription is cancelled and premium access ends. Your pantry stays safe — reactivate anytime.
How to request a refund
Email billing@storypantry.com from the address on your account. Include the last four digits of the card and the approximate purchase date. Refunds are processed back to the original card within 5–10 business days.
Chargebacks
Please talk to us before filing a chargeback — we can almost always resolve it faster and keep your pantry intact.